What is a RAG system and how does it work?

RAG stands for Retrieval-Augmented Generation - a system that combines document retrieval with large language models to generate grounded, context-aware answers. Instead of guessing, a RAG system retrieves information from your internal knowledge sources - like manuals, wikis, or reports - and uses that content to generate accurate, traceable responses.

Who should consider a RAG system?

RAG systems are ideal for organizations with large volumes of internal knowledge - especially when teams need fast, reliable answers without manual searching. Typical use cases include customer service, employee enablement, product support, onboarding, and internal knowledge management.

What does the consultancy process look like?

We begin with a discovery phase to understand your data landscape, users, and goals. Based on this, we design a tailored RAG architecture that fits your workflows and tech stack. Our services may include: Knowledge base analysis and data preparation System design (retrieval pipelines, model selection, access control) RAG model integration and fine-tuning UI/UX guidance or assistant interface integration Monitoring, evaluation, and iteration post-launch

Can you integrate with our existing tools?

Yes. We prioritize seamless integration with your current environment - whether it's CRM, helpdesk, intranet, or internal search. Our systems are built API-first and can connect with your existing infrastructure, identity management, and data platforms.

What if our data is unstructured or messy?

That's exactly where RAG shines. We help you preprocess, structure, and index diverse content - from PDFs and Confluence pages to internal emails or transcripts. You don't need a perfectly clean database - just meaningful content and a goal. We'll handle the rest.

Is this a one-time implementation or ongoing support?

We offer both. You can engage us for a focused build project or retain us for continuous improvement and expansion as needs evolve. Many clients start with a pilot and grow from there - we stay flexible and long-term capable.

Custom RAG Systems & Enterprise Search Solutions

Kladero builds Retrieval-Augmented Generation (RAG) systems that help employees and customers find answers across documents, databases, and internal tools. Your teams get faster access to the information they need, with answers grounded in the content your organization already trusts.

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Customer Service

Customer asks

Where is my shipment?

Suggested response

Your order is in transit and expected tomorrow.

Related TicketINC-4587

RAG Intelligence WorkspaceRetrieve. Synthesize. Act.

High Confidence

How should we handle delayed shipments?

Notify the customer within 24 hours with updated ETA and provide delivery options if the delay exceeds 48 hours.

Workplace Operations

Employee asks

How do I request software access?

Steps to follow

1Log in to the IT Portal

2Select ‘Request Access’

3Choose the required tool

Internal Policy Access Policy

Business Intelligence

Analyst asks

Why did delivery delays increase in Q2?

Insight Summary

Delivery delays increased 18% in Q2 due to carrier constraints.

Referenced from 3 reports

Sales & Marketing

Marketing asksWhat’s the latest market signal?

Market SignalCompetitor X launched new SMB pricing.

Suggested Action

Update positioning for mid-market segment.

Market Signal

Retrieval-Augmented Generation

Replace Your Search Bar and Get What You Actually Asked For

RAG (Retrieval-Augmented Generation) systems combine information retrieval with language models to provide answers grounded in your organization's actual knowledge - not just generic training data.

They enhance decision-making, customer support, and internal productivity by delivering accurate, context-aware answers from sources like documents, wikis, tickets, and even audio or video transcripts.

Kladero works with you to design and deploy RAG systems that leverage your data for intelligent, reliable insights - improving your processes and outcomes.

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Multimodal Retrieval

Beyond Text

Kladero helps you build RAG systems that retrieve insights from diverse data types, including documents, emails, and multimedia.

Applied Knowledge

From Knowledge to Answers

Kladero designs RAG systems that turn your unstructured data into context-rich, actionable answers, enhancing decision-making.

Reliable AI

Trust Over Hallucination

With RAG, we ensure answers are grounded in verified sources, reducing errors and building trust in your AI systems.

Adoption & Impact

Why RAG Is Driving Business Value

These figures reflect enterprise traction and benefits from RAG-highlighting market growth, performance gains, accuracy improvements, and cost-efficiency.

70%

Employees find information ~70% faster through RAG-powered enterprise search

Source: EdgeSteed enterprise survey, Jan 2024

500%

Enterprise-wide RAG delivers 300-500% ROI in first year

Source: Stratechi report, 2025

30%

LLM+RAG accelerated IT ticket resolution by 20-30%

Source: IBM Research annual letter, 2023

What Kladero Does for You

Get Accurate Answers from Your Own Data with Tailored RAG Systems

Transform your organization with purpose-built RAG systems. From knowledge strategy and system design to evaluation and scaling, our services help you deliver expert-level, accurate answers from internal sources, reduce repetitive research across teams, shorten decision cycles, and make company knowledge directly usable in daily operations.

- Use Case Discovery
  We identify the most valuable applications, agree on acceptance criteria and stakeholders, and shape a practical roadmap with clear expected outcomes.
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- Prototyping
  We build short prototypes with your content and policies - validating retrieval quality, answer accuracy, and the user experience before scaling.
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- RAG Pipelines
  We engineer ingestion, normalization, chunking, embeddings, indexing, and re-ranking - with metadata, version history, and citations for traceable answers.
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- System Integration
  We connect the system to your portals, search, chat, and workflow tools - with single sign-on, role-based access, and secure interfaces so results appear where work happens.
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- Evaluation & Business Metrics
  We measure grounded accuracy and citation coverage - and tie results to business metrics such as resolution time, ticket deflection, and risk reduction.
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- Governance & Data Privacy
  We implement role-based access, personal-data handling and redaction, retention rules, and audit trails - aligned with your policies, GDPR, and the EU AI Act.
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- Monitoring & Refinement
  We track retrieval quality, unsupported answers, response time, and cost - improving via feedback, new sources, re-indexing, and updates to prompts and policies.
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- Training
  We deliver role-based training for users, administrators, and content authors - with playbooks and handover so your team can run and evolve the system confidently.
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Insight

Why RAG Matters

RAG redefines the use of organizational knowledge.

❝
“RAG has far-reaching applications in various domains, including customer service, marketing, finance, and knowledge management. By integrating RAG into existing systems, businesses can generate outputs that are more accurate than they would be using an off-the-shelf LLM, which can improve customer satisfaction, reduce costs, and enhance overall performance.”
— What is retrieval-augmented generation (RAG)?. McKinsey, 2024.

Customer Service

Enhancing Customer Interactions

RAG systems are the backbone of modern customer service, delivering expert-level answers to customer questions. Drawing on manuals, help centers, and past tickets, they reduce response times, eliminate guesswork, and ease the workload on support teams.

Kladero designs and implements tailored RAG systems that integrate seamlessly into your existing workflows-fulfilling legal obligations and aligning with your internal processes, tools, and data structures.

Improve Customer Service

Workplace Operations

Boosting Employee Productivity

RAG-powered assistants increase employee productivity by delivering instant, reliable answers from internal documentation, guidelines, and knowledge bases. They reduce time spent on repetitive research, support faster decision-making, and minimize interruptions in daily workflows.

Kladero designs and implements tailored RAG systems that fit into your existing support workflows, tools, and data structures.

Boost Employee Productivity

Business Intelligence

Elevating Business Insights

RAG systems elevate business insights by connecting fragmented knowledge across reports, dashboards, meeting notes, and documentation. They surface relevant context instantly, reduce time spent digging through sources, and support faster, better-informed decisions.

Kladero builds tailored RAG systems that integrate into your analytics stack and knowledge workflows-ensuring traceability, relevance, and alignment with your strategic priorities.

Elevate Business Intelligence

Sales & Marketing

Accelerating Go-To-Market

RAG systems accelerate go-to-market efforts by giving teams instant access to accurate, up-to-date knowledge-from product specs and positioning to pricing guidelines and competitive insights. They reduce onboarding time, eliminate information silos, and keep sales, marketing, and support aligned.

Kladero develops tailored RAG solutions that connect directly to your product knowledge, ensuring fast, consistent access across teams and touchpoints.

Accelerate Go-To-Market

Technology

AI Systems Built with Modern Technologies

We work with the tools and technologies behind modern AI products, including data pipelines, model APIs, vector databases, agent workflows, cloud platforms, and deployment infrastructure. Kladero combines the right technologies to build reliable systems that fit your product, team, and business goals.

Discuss Your Project

What Kladero Does for You

RAG Solutions for Every Stage

We help you design, build, and scale Retrieval-Augmented Generation systems that are fast, accurate, and secure. From data connectors and chunking strategies to hybrid search, rerankers, and evaluation-Kladero makes your private knowledge reliably queryable in production.

Fast, focused proof-of-concepts:

Identify the best first use cases for RAG in your business
Ingest and structure your documents for easy retrieval
Combine keyword and AI-based search for better results
Design prompts that give accurate, well-sourced answers
Measure answer quality to reduce incorrect responses
Deploy a simple, cost-effective solution on your stack

Discuss Your Needs

Built for practical business impact:

Connect to tools like SharePoint, Google Drive, or Confluence
Keep content up to date with version tracking and duplication checks
Use re-ranking to ensure the most relevant answers are shown first
Optimize speed and cost for frequent use
Support multiple languages for global teams
Monitor accuracy, speed, and coverage over time

Discuss Your Needs

Enterprise-ready architecture and safeguards:

Handle millions of documents with scalable infrastructure
Apply role-based access so users only see what they're allowed to
Protect sensitive information with automated redaction
Ensure every answer links back to its source for auditability
Continuously evaluate performance with human review where needed
Integrate into existing IT, compliance, and monitoring systems

Discuss Your Needs

Discover & Align

Understand business goals and knowledge needs
Identify priority use cases (e.g., search, Q&A, document assistance)
Review available knowledge bases, files, and APIs
Define success criteria for accuracy, usability, and coverage

Design & Prototype

Build knowledge ingestion and retrieval pipelines
Select vector stores, embeddings, and retrieval methods
Prototype query-answer flows using your content
Validate accuracy, latency, and user trust with early tests

Deploy & Integrate

Connect RAG to your systems, portals, or applications
Enable secure access to proprietary or sensitive content
Optimize retrieval and generation for domain-specific tasks
Train staff to interact with and maintain the system effectively

Monitor & Evolve

Continuously track accuracy, coverage, and relevance
Add new sources, documents, and data streams as needed
Refine prompts, embeddings, and ranking over time
Ensure compliance, governance, and auditability at scale

Get Started

Get in Touch

Get Fast, Accurate Answers from Your Business Knowledge

Want to make your internal knowledge easier to access and use with RAG? Use the form to book a consultation or request more information, and our team will get back to you shortly.

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Have a question? Send us an email and we will reply within the next few business days.
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Reach out to our team Monday to Friday, 9:00 AM–5:00 PM CET/CEST.

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Make the most of what your organization already knows - with Kladero and RAG Systems

Kladero helps organizations deliver fast, expert-level, accurate answers from internal documents, guidelines, and tools-using RAG to reduce search time, eliminate guesswork, and make knowledge actionable.

Let's rethink how your organization accesses knowledge -
not by adding more tools, but by unlocking what you already know.

Talk to an Expert

FAQ

Frequently Asked Questions About RAG System Development with Kladero

These are the answers to some of the questions we often get about our RAG system development services.

We begin with a discovery phase to understand your data landscape, users, and goals. Based on this, we design a tailored RAG architecture that fits your workflows and tech stack.

Our services may include:

Knowledge base analysis and data preparation
System design (retrieval pipelines, model selection, access control)
RAG model integration and fine-tuning
UI/UX guidance or assistant interface integration
Monitoring, evaluation, and iteration post-launch

Turn Scattered Knowledge into Clear Answers

Replace Your Search Bar and Get What You Actually Asked For

Beyond Text

From Knowledge to Answers

Trust Over Hallucination

Why RAG Is Driving Business Value

Get Accurate Answers from Your Own Data with Tailored RAG Systems

Use Case Discovery

Prototyping

RAG Pipelines

System Integration

Evaluation & Business Metrics

Governance & Data Privacy

Monitoring & Refinement

Training

Why RAG Matters

Enhancing Customer Interactions

Boosting Employee Productivity

Elevating Business Insights

Accelerating Go-To-Market

AI Systems Built with Modern Technologies

RAG Solutions for Every Stage

RAG for Your Startup

Fast, focused proof-of-concepts:

RAG for Your SMB

Built for practical business impact:

RAG for Your Enterprise

Enterprise-ready architecture and safeguards:

How We Work with You

Discover & Align

Design & Prototype

Deploy & Integrate

Monitor & Evolve

Get Fast, Accurate Answers from Your Business Knowledge

Email us

Give us a call

Stay in the loop with Kladero

Make the most of what your organization already knows - with Kladero and RAG Systems

Frequently Asked Questions About RAG System Development with Kladero

Move Your Organization Forward with AI